Frequently Asked Questions

Main water shut off.

Learn where your Main Water Shut Off is and how to use it. Consider installing a quick closing valve, it can help in a panic.

All plumbing fixtures are not alike.

You generally get what you pay for. We suggest that you find one in your budget. If you get a fancy looking faucet for short money, BEWARE! It may cost you money in the near future.

Is too much water pressure in the shower bad?

Everyone likes a powerful shower, but too much pressure will wear on your fixture. 60 to 80 psi is the recommended pressure. Anything more will cost you money!

Are all water heaters alike?

All water heaters are not alike, just like automobiles there are different models and quality. The heaters may all give you hot water, but, all have different life spans. Some are more energy efficient than others, saving you money.

What do you recommend for pipe insulation?

Use foam padding sleeves or special insulating tape to guard your pipes (both hot water and cold water) against freezing. Any exposed pipe or plumbing fixtures should be kept warm with space heaters (lamps) from a safe distance. Every few days, check out pipes in basements or little used areas of the house to make sure no ice or frost is accumulating or cracks developing.

I felt a “tingle” when I touched a water pipe. Why?

This is usually caused by an improperly grounded water pipe. There is probably more than one ground attached to your water pipe. Your best bet is to hire an electrician to evaluate the situation.

Noticing water at base of the toilet?

If you notice water at the base of the toilet, be aware it may be leaking. If it is leaking under the toilet it will rot your floor. Causing your home damage and costing you money.

Did you know…exposure time and the given temperature can cause deep 2nd degree burns.

131 degrees: 20-30 seconds, 140 degrees: 5-6 seconds. Install Anti-Scolding Valves to prevent injury.

Be careful with holiday cooking.

Cooking grease and oils put a real strain on drains, pipes and garbage disposals. Grease and oil are more likely to collect and clog when your plumbing is colder, so do your best not pour down the drain. Also, refrain from putting hard to grind objects or stringy substances down into the disposal. Always run cold water through the disposal for at least 15 seconds before and after each use. Be sure to turn the disposal on before filling it with food debris.

Running water: does it help?

Yes, be sure to run water from every valve in your house at regular intervals throughout the winter. This will prevent freezing.

Should I check my washer machine hose?

Washing machine hose failure is a major cause of flooding in homes. You can now have stainless steel braided hoses installed, instead of rubber. It always happens when you are not home. Murphy’s Law!

How should I insulate pipes for winter?

Pipe Insulation: Use foam padding sleeves or special insulating tape to guard your pipes (both hot water and cold water) against freezing. Any exposed pipe or plumbing fixtures should be kept warm with space heaters (lamps) from a safe distance. Every few days, check out pipes in basements or little used areas of the house to make sure no ice or frost is accumulating or cracks developing.

We are going on vacation. Should we doing anything with the water before we leave?

If you are leaving your home for a few days or more, we recommend that you shut off your water main. This will prevent any damage if a leak occurs.

Is it okay if water hose stays attached to spigot all winter?

No. Un-attach your garden hoses before freezing temperatures arrive in the fall. Close the shut-off valve on the pipes which lead to your outdoor spigots. Drain any residual water from spigots or hoses. Don’t leave hoses attached to outdoor faucets over the winter; roll up and store till spring.

What routine maintenance does my disposal require?

To upkeep your garbage disposal quarterly, add 1 tray of ice (about 12 cubes) to disposal, grind it up to sharpen blades. Later that night add 1/4 cup cooking oil to lube the blade assembly.

Do you offer maintenance plans?

Yes, we offer maintenance plans that will keep you informed of the condition of your water and sewer systems. In addition, we may detect potential problems that can be nipped in the bud, before they develop into serious and expensive problems.

Why is it important to hire a “licensed” plumber?

Familiarity with current building codes and maintaining liability insurance, are the two main reasons to hire a licensed plumber. Licensed plumbers, such as those employed by BC plumbing, have the education and experience to get the job done right, the first time.

How often do your plumbers receive training?

Our plumbers receive weekly training by qualified trainers. The topics range from troubleshooting techniques to safety, and from customer service to ‘impressions’ – first and last impressions. We feel that training is paramount to the success of BC plumbing.

Do you charge by the hour?

No! BC plumbing gives you an “up-front price” so there are no surprises! Remember: you are not investing in the time we are in your home, you are investing in the knowledge we have to fix your problem right the first time!

Why is my toilet constantly filling with water?

The flapper in the bottom of the toilet tank is not sealing properly, allowing water to slowly drain from the tank into the bowl. Something may be blocking the flapper, or it may need to be replaced.

Should I consider having a plumbing inspection?

Yes! And as part of our initial service call to your home, we will do it at no additional cost to you! You simply pay for the service call, and the inspection is included. An inspection will alert you of any suspect indications or potential problems that may turn into real disasters. Call us today for more information: (502) 634-9725.

Why is there a copper pipe coming out of my hot water heater that seems to go nowhere?

The pipe you are referring to is known as the discharge pipe for the ‘T&P’ valve, or Temperature and Pressure Relief Valve, which is a safety feature of your hot water heater. It consists of the pressure relief valve and a discharge pipe. It operates like the radiator cap on your car. The purpose of this valve is to relieve excessive temperature or pressure build up inside the tank if it approaches the limits of the tank’s safe design range. This valve is located on the side or top of the tank and often is threaded directly into the tank itself. It is not recommended that you test the valve, but if you need to, simply lift up on the handle slightly and hot water should discharge out of the overflow pipe.

pipe

What is your privacy policy?

Privacy Policy

Thank you for visiting the BC plumbing company website. This policy establishes how we will handle information we learn about you during your visit to our website. We are committed to respecting your privacy. We collect no personal information about you when you visit our website unless you choose to specifically provide that information to us. The only information that we might collect about you in addition to that which you may specifically provide, is the following:

• The pages you visit, for trends analysis
• The date and time of your visit, for trends analysis
• Your IP (Internet Protocol) address, for security purposes
• If you arrived from an outside link, the location of that link, for trends analysis
• The type of browser and operating system used to access our website, to assist us in improving the page design of our website
• The Internet domain (i.e., www.yourisp.com) through which you have connected, for security and trends analysis purposes

The trends data collected is not specifically tied to you as a user, but it goes into a general database that tells us, for example, how many times a given page on our website was visited in a particular month.

When you choose to “Contact Us” to request information, provide on-line information to “Schedule (an) Appointment”, or provide feedback, all of the information provided to BC plumbing company is kept strictly private, including names, addresses and credit card information.

Some of our web pages contain links to websites which are not part of the BC plumbing company website. Please be aware that when you follow a link to another website we have no control over that website and you are then subject to the privacy policies of that website. BC plumbing company is providing these links only as a convenience. The presence of these links on any BC plumbing company website is not intended to imply endorsement of that website by BC plumbing company, but to provide a convenient link to relevant websites, which are managed by other organizations, companies, or individuals.

If you provide us with an email address, either by sending us an email or through an online form, you will not be added to a “spam” list. We will only use your email address for purposes within the context which it was provided.

We have taken several steps to safeguard the integrity of our communications and computing infrastructure, including but not limited to, authentication, monitoring, auditing, and encryption.

We work to protect the security of your information during data transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we securely transmit the entire credit card number only to the appropriate credit card agency during order processing

It is important for you to protect against unauthorized access to your password and to your computer. Do not make them available to others, and we do not recommend using the automatic log in feature if you are using a shared computer.

We will not share any personally identifying information you give us with any government agency, private organization, or the public, without your consent or as required by law. When we collect personal information from you on behalf of another client (i.e., requesting an appointment), by supplying that information you are giving us your express consent to share that information with that client and its agents.

BC plumbing company takes online privacy seriously. It is our way of sustaining your trust in us, and in our products and services. Any material changes to our privacy policy will be posted on our website prior to making such changes.

Outside pipes – what’s the homeowner’s responsibility?

All homeowners and businesses are responsible for the water pipes and sewer lines that extend away from the buildings to the property line. Louisville Water Company and MSD are responsible for the maintenance of lines on the outside of the property line.

Why do I need to turn up the hot water valve in the shower in the winter?

The cold water entering your home through the main water line is colder in the winter. So, it’s necessary for you to turn up the amount of hot water to compensate for this.